I lead design teams that make enterprise AI feel simple. Over 14+ years across enterprise SaaS, AI, and mobile I’ve gone deep on B2B product design and localization — today I lead the JAPAC UX team at Oracle NetSuite in Singapore, where I helped define the design patterns behind NetSuite’s first generation of AI features.

01

Shaping AI UX at NetSuite

When generative AI arrived, our ERP had no design playbook for it. I led the pattern work that became NetSuite’s AI design guidelines — and shipped the features that used them.

AIUX strategyDesign systems

02

Building the system behind a high-performing design team

How I built the practices, capabilities, and partnerships that helped a distributed design team raise its quality and influence — without making quality depend on me.

Team managementUX strategyDesign operations

03

Compliance with an experience dividend

Japan’s new tax invoice law gave us a hard deadline. We used it as a catalyst to redesign the entire Invoice Summary experience — meeting the regulation and fixing years of accumulated friction.

Enterprise deliveryResearchLocalization

04

Text Enhance, designed twice

NetSuite’s AI writing assistance under two opposite constraint sets — shipped in the legacy product, then redesigned from telemetry for NetSuite Next and defined as a design-system component.

AIDesign systems

05

Prompt Studio: from developer tool to product

Redesigning NetSuite’s prompt customization tool in the earliest days of generative AI — when nobody knew yet what “good” looked like.

AIResearch

06

Kokorolab: an AI image tool for animation fans

My freelance project, and my return to consumer products after six years in enterprise B2B: the only UX on a live AI image product, strategy to execution. 52% activation, 31% day-7 retention, 4.1% paid conversion.

AIEnd-to-end productResearch

07

Designing a phone number component for global users

Designing NetSuite Next’s international phone number component — the kind of “small” component that touches every record, every invoice, and every country’s formatting rules at once.

Design systemsEnterprise delivery

08

TimeWorld: a unique product for luxury watch collectors

A pre-AI freelance engagement: the app for watch collectors, with 18 luxury brands on board — strategy, information architecture, and a design system built entirely from scratch, as the only UX on the team.

End-to-end productDesign systemsUX strategy

09

Fox Sports Asia: an end-to-end responsive site redesign

From my agency-era consumer work: stakeholder workshops, fan personas, and wireframes that doubled as the product spec — content consumption up 11% after launch.

End-to-end productResearch

10

PIAS: an advisor-facing financial planning tool

A tablet and web service for financial advisors who sit face to face with clients — two users, one screen, and a concept tested for comprehension before any build.

End-to-end productResearch

Earlier work

A decade of consumer products — Fox Sports, Aviva, 1M-user apps

About me

Product management → UX → design leadership